Terms of Service

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Category: About Us
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Last Revised June 16, 2017

The following are terms and conditions (the "Terms of Service") of a legal agreement between you and SenseInternational, LLC, a Florida company, and its subsidiaries and affiliates (collectively, "Sense Ecuador®", “Sense”, “we”, “our”, or “us”). By accessing, browsing, and/or using this website at http://www.sensecuador.com (the "Site") you acknowledge that you have read, understood, and agree to comply with and be bound by the Terms of Service and to comply with all applicable laws and regulations (the “Agreement”). If you do not agree to these terms, do not use this Site.

1. Description of the Services

Sense Ecuador® provides our customers with online access to purchase certain Ecuadorian products, including but not limited to, fresh flowers, preserved flower arrangements, chocolates, coffee, fine alpaca garments, avocado oil products, and fine straw hats and bags. You may access our selection of Ecuadorian products through our websites and domains, including www.sensecuador.com, and all subdomains, webpages, and country level domain variants. We refer to all of these as our “Services.”
YOU AGREE THAT BY USING OUR SITE AND SERVICES, YOU ARE AT LEAST 18 YEARS OF AGE AND ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.

2. Acceptable Use of the Services

In connection with your access and/or use of the Services, you shall not: (a) engage in any activity that could damage, disable, impair, interrupt, or interfere with the Services, including networks and servers connected to the Services; (b) introduce a virus, worm, Trojan horse, or any other malicious or harmful software code, data, or file that may damage, interference with, intercept or expropriate any system, data, personal information or property of another; (c) attempt to gain unauthorized access to accounts not owned by you, or to any connected network or servers to the Services through hacking, phishing, or other means; (d) use the Services on a service bureau or shared basis; (e) host the Services to be accessible by third parties; (f) sell, lease, or rent access to or use of the Services or otherwise transfer any rights to use the Services under this Agreement; (g) utilize the Services in connection with any activity that would constitute a violation of any applicable law, regulation or ordinance; (h) obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services; (i) defame, defraud, abuse, harass, stalk, threaten, or otherwise violate any legal rights (such as rights of privacy and publicity) of others; (j) transmit any files or materials protected by intellectual property laws, unless you own or control the rights thereto or have received the necessary consent to do the same; (k) utilize “software robots,” “robots,” “spiders,” “web crawlers” or utilize computer programs that recursively query the Site over the Internet without prior written permission from us.
You acknowledge that you are solely responsible for any breach of your obligations under this Agreement and for the consequences (including any loss or damage which we may suffer) of any such breach.

3. Intellectual Property

We retain ownership and control of all intellectual property inherent in, associated with, or related to the Services, including, but not limited to, copyrights, patent rights, trademarks, trade dress, or service mark rights, whether registered or unregistered, arising under Federal, State, or Common-Law, as well as confidential or commercially sensitive information, such as trade-secrets. Our intellectual property includes content included on or comprising the Site and Services, including but not limited to information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material.
You shall not use SENSECUADORTM service or product names, logos, or trademarks, unless first expressly authorized to do by us in writing.

4. User Submitted Content

Any information you submit or upload to the Site, such as those relating to your account, profile, etc., created by you (“Your Content”) is your sole responsibility. This means that you, and not us, are entirely responsible for all of Your Content that you upload, post, link to, email, transmit or otherwise make available via the Services. We cannot ensure the security of any information you post on publicly available areas of the Services. Under no circumstances will we be liable in any way for any of Your Content including, but not limited to, any errors or omissions in Your Content, or for any loss or damage of any kind incurred as a result of the use of any of Your Content made available via the Services.
We do not claim ownership of Your Content. However, you hereby grant us a world-wide, royalty-free, non-exclusive, perpetual, irrevocable, and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display Your Content and to incorporate Your Content in other works in any form, media, or technology now known or later developed.
You acknowledge that we do not pre-screen Your Content, but that we do have the right, but not the obligation, in our sole discretion to modify, transmit over various networks, refuse or move any of Your Content that is available on the Services. You agree that you must evaluate, and bear all risks associated with, the use of any of Your Content including, but not limited to, any reliance on the accuracy, legality, timeliness, completeness, or usefulness of Your Content. You further agree to not intentionally provide false or misleading information on the Service. You are prohibited from uploading or transmitting to or from this Service any unlawful, threatening, libelous, defamatory, or inflammatory material, or any other material that could give rise to any civil or criminal liability under the law.
Any material, information or idea you transmit to or upload on our Services, by any means, will be treated as non-confidential and non-proprietary, and may be disseminated or used by us or our associates for any purpose whatsoever, including, but not limited to, developing, producing, and marketing products and services. Notwithstanding the foregoing, all personal data provided to us will be handled in accordance with our Privacy Policy (www.sensecuador.com/en/privacy-policy.html).
You acknowledge and agree that we may archive Your Content and may also disclose Your Content at any time and for any reason.

5. Third Party Content

Third parties, such as third-party advertisers, may offer goods, services and other materials to you on the Site or through our Services, including via clickable web links or advertisement banners. Your correspondence and business dealings with third parties found on or through the Site including, but not limited to, payment and delivery of goods and services, and any terms, conditions, warranties and representations associated with such dealings, are solely between you and the third parties. You should review third-party terms of service or use, privacy policy, etc., prior to use. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or the offering of such goods, services, and other materials offered by third parties through our Services. Descriptions of, or references to, products or publications within the Services do not imply endorsement of that product or publication. Nothing contained in the Services is an offer or promise to sell a specific product or service for a specific price.
The Site and the Services contain information, advice, text, photographs, videos and other materials (collectively, the “Materials”) that are provided for your convenience and enjoyment. Third parties may provide some of the Materials. You should be aware that the Materials might contain errors, omissions, inaccuracies, outdated information, and inadequacies and that the Materials may be subject to terms and conditions which may be found on the Site or in the documents and policies of third parties. You should review all third-party terms and conditions prior to use. We make no representations or warranties as to the completeness, accuracy, adequacy, currency or reliability of any Materials and will not be liable for any lack of the foregoing.

6. Allergy Disclaimer

We do not assume responsibility for products, purchased through the Site, which cause allergic reactions of any kind. If you purchase, use, and/or consume any such product, you agree that you do so at your own risk and that we will have no liability based on such purchase, use, and/or consumption. Materials on this Site are for reference purposes only and are not intended to substitute for advice given by a doctor.

7. Payments

All payments for products, purchased through the Site, are made through a third-party payment processor, such as but not limited to, PayPal or Stripe. As such, the third-party payment processor’s terms and conditions, privacy policy, etc., will apply, and it is your responsibility to read any such terms or policies. We will not process your order(s) until the third-party payment processor notifies us that the full payment has been received and the transaction is complete. All payment issues with the third-party payment processor, such as but not limited to, account cancellations, denials, or holds on your account are your sole responsibility.

8. Refunds

By purchasing or otherwise using the Services, you agree that you have read our Refund Policy (www.sensecuador.com/refund-policy), that you understand our Refund Policy, and that you consent to the terms and conditions of our Refund Policy.

9. Delivery

By purchasing or otherwise using the Services, you agree that you have read our Delivery Policy (www.sensecuador.com/delivery-policy), that you understand our Delivery Policy, and that you consent to the terms and conditions of our Delivery Policy.

10. Terms and Termination

The term of this Agreement will continue upon your Acceptance and will continue in effect until terminated. We reserve the right to terminate this Agreement at any time with or without written notice to you. If we become aware of any possible violations by you in your use of the Services, or any other provision of this Agreement, we reserve the right to investigate such violations, and may, at our sole discretion, terminate, or suspend your use of the Services without prior notice to you.

You may terminate your access to the Services and this Agreement by deleting your account.

All provisions of this Agreement that by their nature should survive termination of this Agreement shall survive (including, without limitation, all limitations on liability, releases, indemnification obligations, disclaimers of warranties, choices of law and forum, and intellectual property protections).

11. Changes to Services and Agreement

We expressly reserve the right to, at any time and from time to time, modify, suspend, or discontinue the Services or any parts thereof at our sole discretion.

We expressly reserve the right to make changes to this Agreement, at any time and from time to time, as the Services change. Your continued use of the Services after a change to this Agreement constitutes your acceptance of the changes to this Agreement. If you do not agree to be bound by this Agreement, as modified, you must terminate your use of the Services immediately. It is your responsibility to review, from time to time, the most current version of this Agreement so that you will be apprised of any changes thereto, available at http://www.sensecuador.com.

12. No Warranty

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. WE DO NOT WARRANT THAT USE OF THE SITE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THE SITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THE SITE. FURTHER, WE MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THE SITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES. WE SPECIFICALLY DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, RELATED TO THE SITE AND ANY MATERIALS, DATA OR INFORMATION CONTAINED ON THE SITE, OR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US, SHALL CREATE A WARRANTY.

13. Limitation of Liability

YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. UNDER NO CIRCUMSTANCES SHALL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED AT THE SITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, INCLUDING, WITHOUT LIMITATION, COMPUTER “VIRUSES”, “WORMS”, “BUGS”, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMS OR SERVICES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF OURS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MATERIALS AND PRODUCTS AVAILABLE THROUGH THE SERVICES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED IN AGGREGATE THE LESSER OF $5 OR THE LOWEST AMOUNT PERMITTED BY APPLICABLE LAW. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

14. Indemnification

You hereby agree to indemnify, hold harmless, and defend us, our affiliates, directors, officers, employees and agents from and against any and all claims, lawsuits, or other proceedings, and reimburse all expenses, costs, reasonable attorneys’ fees, judgments, damages, and other liabilities resulting from the same claims, lawsuits, or other proceedings which arise or result from your use of the Services. Notwithstanding the foregoing, we retain the exclusive right to settle, compromise and pay any and all claims, demands, proceedings, suits, actions or causes of actions which are brought against us and in no event shall you settle any such claim without our prior written approval.

15. Release

We provide a service and would be unable to function if we were held responsible for the actions or inactions of our vendors, customers, or other users of the Services we provide. Therefore, as inducement for us permitting you access to use the Services, you hereby agree to release us, our affiliates and subsidiaries, and each of its and their respective directors, officers, employees, and agents from all damages (whether direct, indirect, consequential, incidental, or other damages), losses, liabilities, costs and expenses of every kind and nature, known or known, arising out of or connected with disputes between you and third parties in connection with the Services.

16. Choice of Law

This Agreement will be governed by the law of the State of Florida, without regard to the conflict of laws principles thereof.

If any dispute, controversy, or claims cannot be resolved in good faith between the parties, then it shall be submitted for resolution to a court of competent jurisdiction in Miami-Dade County, Florida, and the Federal Courts in and for the Southern District of Florida, and the parties hereby submit that exclusive venue shall lie with such courts, and the parties hereby irrevocably submit to the jurisdiction and venue of such courts.

We recognize that the courts of some countries do not apply the laws of Florida, USA to certain disputes. If you reside in one of these countries where Florida law is excluded from being applied, your country’s law will then apply to such disputes related to this Agreement. Similarly, if the courts in your country do not permit you to consent to the jurisdiction and venue of Miami-Dade County, Florida, USA, then your local jurisdiction and venue will apply to such disputes related to this Agreement.

17. Entire Agreement

This Agreement sets forth the entire agreement between you and us regarding the use of the Services. You agree that there are no representations or obligations regarding your use of the Services other than those reflected in this Agreement, and that you are not relying on any representations or obligations regarding your use other than those reflected in this Agreement.

18. Severability

If any provision of this Agreement is held illegal or unenforceable in any proceeding, such provision shall be severed and shall be inoperative, and, provided that the fundamental terms and conditions of this Agreement remain legal and enforceable, the remainder of this Agreement shall remain in full force and effect.

19. Force Majeure

Any failure or delay in performance by either party shall be excused if and to the extent caused by an Act of God (fire, flood, earthquake, volcano, storm, hurricane or other natural disaster), war or civil disorder, invasion, act of foreign enemies, hostilities, terrorism, riots, government actions, airport closure, lockout or interruption or failure of electricity of network service, or other cause beyond the reasonable control of the parties.

20. Consent to Data Usage

By purchasing through the Site or otherwise using the Services, you agree that you have read our Privacy Policy available at www.sensecuador.com/en/privacy-policy.html, that you understand our Privacy Policy, and that you consent to the collection of data and other information under the terms of our Privacy Policy.

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Category: About Us
Hits: 10494

Last Revised June 16, 2017

This Privacy Policy applies to all interactions when you use the Sense Ecuador® website at http://www.sensecuador.com (the “Site”) to purchase products (collectively the “Services”), which are owned and operated by SenseInternational, LLC, a Florida company (“we”, “us” or “our”). 

Because your privacy is important to us, we want you to understand exactly how and why we use your information, as outlined below.  Please read the following carefully, as your use and/or registration with our Site or Services constitute your agreement to our Privacy Policy.

What Information We Collect

Personal Information

In order for you to access, use, register for, or purchase our Services, it is necessary for us to collect certain registration information in order to help us identify you, which may include your name, gender, title, date of birth, e-mail address, mailing address, and telephone number. 

Registration information may be collected by us from third parties, such as if you choose to register or log into our Services by using your Google, Facebook, or other accounts accepted by our Services.  By logging into our Services through third-party accounts, you are authorizing us to access your registration information directly from the third party, and we will use the same in accordance with this Privacy Policy.

Site Usage Information

When you use our Services, we may automatically collect usage information such as hardware and software information, media content information, usage or access time, and other analytics information (collectively, “Usage Information”).  This Usage information is used by us in the operation and improvement of our Services, and to track various trends and statistics relating to our Services.  Usage Information does not personally identify you. 

How We Use or Disclose Collected Information

Personally Identifiable Information

We will not sell your personally identifiable information to any third parties. We will only disclose your identifiable information when we are legally required to or under emergency circumstances.  We will disclose your information if we believe that it is necessary to comply with a law, regulation, or valid legal procedure, such as a subpoena.  We may also disclose your information when we believe it will be reasonably necessary to prevent imminent and serious bodily harm to a human being; to address or investigate fraudulent activity or security breaches; or to assert or protect our rights or property.

Usage Information Sharing

We may share your Usage Information, in aggregate, with our partners.  Your Usage Information is greatly helpful to our partners and us as we seek to improve our Services in the future.

Use of Cookies

Cookies are small data files a website uses to remember certain information about you.  We may set a few cookies to authenticate your login session, track your preferences to personalize your experience, and collect anonymous analytics data.

We use third party analytics service(s) including Google Analytics to evaluate how users interact with our Services. It tells us usage and traffic information, such as the number of first-time visitors that visit our Services, how long the visitors stayed, and how the site or service was accessed.  By knowing how people use our Services, we can make it better.  For more information about how Google Analytics collects information about you, including how you can opt out, visit http://www.google.com/analytics/learn/privacy.html. 

Payment Processing

We use third-party service(s) to manage credit card processing.  As such, we do not save all of your credit card information.  For more information about how this information is stored and used, please read our respective third-party partners’ privacy policies at http://www.paypal.com/privacy.html and http://www.2checkout.com/policies/privacy-policy.

We may have access to the last four digits of your credit card number, its expiration date, and security codes, which we will use only to complete a transaction or to provide you with better customer service. 

Data Security

We take every commercially reasonable effort and precaution to secure your Personal, Billing, Account, and Remote Access information. However, no security system is impenetrable. We do not guarantee the complete security of any information that you supply. You use our Services at your own risk, and are responsible for taking precautions to secure your information, such as preserving the secrecy of an account username and password. If you believe that your account username and/or password have been compromised, you must notify us immediately.

Children Under 18

The requirements of the Children’s Online Privacy Protection Act of 1998 and subsequent amendments severely limit our ability to accept and provide service to users under the age of 18. Therefore, users under the age of 18 may not use our Services. If you believe a child under the age of 18 is using our Services, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

International Visitors

Sense Ecuador® is a Florida company whose servers are housed in the United States.  All information supplied to us, and all information we collect is transferred to the United States and is processed and, when applicable, stored according to U.S. laws and regulations. 

California Residents

We do not track customers over time and across third party websites in order to provide targeted advertising, and therefore do not respond to “Do Not Track” signals or other opt-out mechanisms, other than those specifically set forth in this Privacy Policy.  

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Category: About Us
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Last Revised June 18, 2017

This Delivery Policy applies to all interactions when you use the Sense Ecuador® website at http://www.sensecuador.com (the “Site”) to purchase products (collectively the “Services”), which are owned and operated by SenseInternational, LLC, a Florida company (“we”, “us” or “our”).

Because your happiness is important to us, we want you to understand exactly how we delivery your products, as outlined below. Please read the following carefully, as your use of our Site and/or Services constitute your agreement to our Delivery Policy.

Your order will be delivered through one of our delivery partners, FedEx® or UPS®. Our partners deliver our products to almost all parts of the United States. As such, not all orders may be fulfilled.

We are not responsible for any delays in delivery due to an incorrect delivery address. After your order is placed, any changes to the delivery address may only be accomplished through our delivery partners. We are not responsible for any additional charges therefrom.

If applicable, the correct apartment number needs to be included in the recipient’s delivery address. We are not responsible for any delays in delivery due to a partial delivery address. Deliveries to colleges and universities may take additional time.

Deliveries do not require a signature. Moreover, our delivery partners may, in their sole discretion, leave products at the delivery address without obtaining a signature prior to delivery. However, if delivery is not possible, our delivery partners may attempt to redeliver the products at a later date or time, or may hold the products at their location. We are not responsible for any delays or additional charges that may result.

We assume no responsibility if the delivered product(s) is damaged due to being left outside in the heat, rain, etc., or if the package is stolen after being delivered to the correct delivery address.

All of our products are imported from Ecuador and subject to inspection by U.S. Customs and Border Protection. We assume no responsibility if the delivered product(s) is delayed or damaged during inspection by U.S. Customs and Border Protection. Please read our Refund Policy for more information.

Taxes are based on prevailing rates in the recipient’s delivery area.

We do not guarantee delivery of products at a specific time of the day. However, our delivery partners will attempt to make deliveries before 10:30a.m. in the recipient’s time zone.

All products delivered within the contiguous United States will be delivered within 4 - 6 business days from the order date, via Standard Delivery. Deliveries to Alaska and Hawaii may take up to 7 business days from the order date.

For certain products and certain areas, Saturday deliveries may be available. However, this may result in additional charges.

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Category: About Us
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Last Revised June 16, 2017

This Refund Policy applies to your purchase of products through the website at http://www.sensecuador.com (the “Services”), which are owned and operated by SenseInternational, LLC, a Florida company (“we”, “us” or “our). By accepting our Terms of Service, you also agree to the terms of this Refund Policy and enter into a binding contract with us, which will be applicable if and when you use our Services to purchase products.

All sales are final, however, we may in our sole discretion consider the following, subject to our pre-approval and pre-authorization, provided the criteria requirements below are met:

  1. You may receive a replacement bouquet for fresh flowers only if:
    1. you complete a request form at www.sensecuador.com within two (2) calendar days of the delivery date; and
    2. at least one of the following has occurred:
      1. the wrong product was delivered; or
      2. the fresh flowers arrived in substandard condition; or
      3. the bouquet was delivered after the delivery date or never delivered at all (but not if the reason(s) are excused, please read the Force Majeure clause of our Terms of Service).

In addition, if the bouquet of fresh flowers arrived in substandard condition, then you must attach a photograph of the bouquet and describe the problem at one of these customer service sites: This email address is being protected from spambots. You need JavaScript enabled to view it. or www.sensecuador.com/en/contact-form.html. Replacement bouquets cannot be transferred for value or redeemed for cash.

  1. For other products, besides fresh flowers, consideration of replacement or refund will be reviewed by our logistics department only if:
    1. we have received your customer service request at This email address is being protected from spambots. You need JavaScript enabled to view it. or www.sensecuador.com/en/contact-form.html, within five (5) calendar days of the delivery date, including:
      1. a photograph of the damaged product; and
      2. a photograph of the box in which it was delivered; and
      3. a description of the problem.

If a refund is validated and approved, it will be returned in store credit in different percentages depending on the situation of the claim.

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Category: About Us
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Senseinternational LLC is a US based company located at Florida. We are a socially focused and environmentally conscious e-commerce that curates collections of premium products from one of the most bio-diverse countries on earth, Ecuador. We deliver premium flowers, gourmet products and fashion accessories for you to start a sensory journey to the middle of the world, while also helping businesses to create great experiences for their customers.

 

Our commitment is to reduce distances by bringing a piece of Ecuador straight to our consumer’s doorstep with a single click. Every time you purchase at Sense Ecuador®, you will enjoy the superior quality of eco-friendly and fair-trade certified products, while also supporting communities in developing regions of South America.

 

As a specialized shopping destination of premium products, we also offer personalized solutions for businesses. Our expertise enables us to offer different partnership models that adapt to a broad range of sales scenarios. Whether you are a small business, a specialty store or a wholesaler, we have technological and commercial alternatives for you.