Last Revised June 18, 2017
This Delivery Policy applies to all interactions when you use the Sense Ecuador® website at http://www.sensecuador.com (the “Site”) to purchase products (collectively the “Services”), which are owned and operated by SenseInternational, LLC, a Florida company (“we”, “us” or “our”).
Because your happiness is important to us, we want you to understand exactly how we delivery your products, as outlined below. Please read the following carefully, as your use of our Site and/or Services constitute your agreement to our Delivery Policy.
Your order will be delivered through one of our delivery partners, FedEx® or UPS®. Our partners deliver our products to almost all parts of the United States. As such, not all orders may be fulfilled.
We are not responsible for any delays in delivery due to an incorrect delivery address. After your order is placed, any changes to the delivery address may only be accomplished through our delivery partners. We are not responsible for any additional charges therefrom.
If applicable, the correct apartment number needs to be included in the recipient’s delivery address. We are not responsible for any delays in delivery due to a partial delivery address. Deliveries to colleges and universities may take additional time.
Deliveries do not require a signature. Moreover, our delivery partners may, in their sole discretion, leave products at the delivery address without obtaining a signature prior to delivery. However, if delivery is not possible, our delivery partners may attempt to redeliver the products at a later date or time, or may hold the products at their location. We are not responsible for any delays or additional charges that may result.
We assume no responsibility if the delivered product(s) is damaged due to being left outside in the heat, rain, etc., or if the package is stolen after being delivered to the correct delivery address.
All of our products are imported from Ecuador and subject to inspection by U.S. Customs and Border Protection. We assume no responsibility if the delivered product(s) is delayed or damaged during inspection by U.S. Customs and Border Protection. Please read our Refund Policy for more information.
Taxes are based on prevailing rates in the recipient’s delivery area.
We do not guarantee delivery of products at a specific time of the day. However, our delivery partners will attempt to make deliveries before 10:30a.m. in the recipient’s time zone.
All products delivered within the contiguous United States will be delivered within 4 - 6 business days from the order date, via Standard Delivery. Deliveries to Alaska and Hawaii may take up to 7 business days from the order date.
For certain products and certain areas, Saturday deliveries may be available. However, this may result in additional charges.