Last Revised June 16, 2017

This Refund Policy applies to your purchase of products through the website at http://www.sensecuador.com (the “Services”), which are owned and operated by SenseInternational, LLC, a Florida company (“we”, “us” or “our). By accepting our Terms of Service, you also agree to the terms of this Refund Policy and enter into a binding contract with us, which will be applicable if and when you use our Services to purchase products.

All sales are final, however, we may in our sole discretion consider the following, subject to our pre-approval and pre-authorization, provided the criteria requirements below are met:

  1. You may receive a replacement bouquet for fresh flowers only if:
    1. you complete a request form at www.sensecuador.com within two (2) calendar days of the delivery date; and
    2. at least one of the following has occurred:
      1. the wrong product was delivered; or
      2. the fresh flowers arrived in substandard condition; or
      3. the bouquet was delivered after the delivery date or never delivered at all (but not if the reason(s) are excused, please read the Force Majeure clause of our Terms of Service).

In addition, if the bouquet of fresh flowers arrived in substandard condition, then you must attach a photograph of the bouquet and describe the problem at one of these customer service sites: This email address is being protected from spambots. You need JavaScript enabled to view it. or www.sensecuador.com/en/contact-form.html. Replacement bouquets cannot be transferred for value or redeemed for cash.

  1. For other products, besides fresh flowers, consideration of replacement or refund will be reviewed by our logistics department only if:
    1. we have received your customer service request at This email address is being protected from spambots. You need JavaScript enabled to view it. or www.sensecuador.com/en/contact-form.html, within five (5) calendar days of the delivery date, including:
      1. a photograph of the damaged product; and
      2. a photograph of the box in which it was delivered; and
      3. a description of the problem.

If a refund is validated and approved, it will be returned in store credit in different percentages depending on the situation of the claim.